Shipping policy

At Lace Canopy Exotics, we take pride in delivering healthy, lively feeders safely to your doorstep. Please read the details below to ensure a smooth delivery.

1. Shipping Days

  • Orders ship Monday and Tuesday mornings to avoid weekend delays.
  • Orders placed Monday: Ship same day or early Tuesday (before 8:30 AM).
  • Orders placed Tuesday–Sunday: Ship the following Monday.

2. Shipping Methods

USPS Priority Mail (Standard Shipping)

  • Our standard service is USPS Priority Mail.
  • Delivery may take longer than 2–3 days; times are not guaranteed.
  • Delays may occur beyond our control.
  • I DO NOT recommend USPS for Silkworms or Hornworms. Dubia Roaches and BSFL are hardier and can handle longer times in packaging and weather. 

USPS Priority Mail Express

  • Overnight to 2-day delivery by 6 PM.
  • Recommended for sensitive live feeders.

UPS 2nd Day or 3-Day Air

  • Often faster and more reliable than USPS.
  • Shipped directly to your home address.
  • Overnight/Next Day shipping qualifies for our Live Arrival Guarantee.

3. Tracking

  • A tracking number is emailed on the shipping day (Monday or Tuesday).
  • Didn’t receive tracking? Check your spam/junk folder or email us.

4. Important: Be Home for Delivery

  • Someone should be home to bring live insects inside immediately.
  • Packages left in mailboxes, on porches, or in the sun may overheat or freeze, voiding any guarantee.
  • For guaranteed live arrival, use Hold for Pickup at the post office or Express/Overnight shipping.

5. Live Arrival Guarantee

  • Guarantee applies only if:
    1. “Hold for Pickup” is selected at checkout or
    2. Express, Overnight, or Next-Day shipping is chosen.
  • Report DOA insects:
    • Hold for Pickup: within 6 hours of delivery to post office
    • Express/Next Day: within 1 hour of delivery to your home
  • Include order name and photo/video evidence for replacements.

6. Temperature & Environmental Notes

  • Extreme temperatures (below 32°F or above 95°F) may harm live feeders.
  • We recommend Ship-Safe Phase Packs and Container Lifts to improve survival during transit.
  • Cold or hot weather shipments are “Ship at Your Own Risk”.

7. Shipping Delays

  • Delays may occur due to holidays, vacations, or unforeseen events.
  • Updates will be posted on our website, social media, and via email when possible.